FAQ

A: CNC Machining is a process used in the manufacturing sector that involves the use of computers to control machine tools. Tools that can be controlled in this manner include lathes, mills, routers and grinders. The CNC in CNC Machining stands for Computer Numerical Control.

A: For the cnc machines, we have 35 sets including cnc lathe machines, cnc 3 axis, 4 axis and 5 axis machines. For the sheet metal fabrication machines,we have the lasering cutting machines, lasering bending machines, stamping machines with 25tons,85tons,125tons,250tons. Meanwhile for the inspection machines, we have the CMM and projector.

A: In order to give you the most favorable prices, we will check how to make the parts by our cnc lathe machines, cnc 3 axis, 4 axis and 5 axis machines,and then chooes which one is the best.

A: Our office working time is 8:00 am to 10:00 pm from Monday to Saturday.So if you have any question, just email or call us ,we will make the very fast response.
And our production working time is from 8:00 am to 6:00 pm for the daytime shif; and then our nighttime working time is from 8:pm in the evening to 7:00 am in the next day.

A: We provide manufacturing for all industries that require metal and polymer parts. These sectors include automotive, machine building, railway, aerospace, electronics, energy and many more. Contact us if you have any questions about how we can help you with your application.

A: Yes, we do.

A: Pro/E & Solidworks.

A: We can accept native SolidWorks (.sldprt) or ProE (.prt) files as well as solid 3D CAD models from other CAD systems output in IGES (.igs), STEP (.stp), ACIS (.sat) or Parasolid (.x_t or .x_b) format. We can also accept .stl files and .pdf (2D).

A: We are happy to do this,just send us the parts.

A: Yes we do!

A: Computer-driven electric signals are emitted to control motors that are capable of tiny, incremental movements. These small movements provide the exact precision needed to create parts for today’s technology.

A: With the help of our more than 15 engineering experience in this field, we are happy to help you modify your part to meet your request ,also could help you save the cost.

A: A computer-based technology, CNC machining produces intricate details and shapes that offer automated precision and repetitive capabilities that manual machining can’t match. The process is adaptable to last-minute or frequent changes in design, which makes it particularly suited for handling multiple applications in a short period of time. CNC machining also holds costs down by being highly efficient.

A: Both.

A: This is not a problem for us, we could make your idea into the part. No worry!

A: We could make more than 50+metal and plastice,wood material, including,aluminum,stainless steel, brass,copper,steel,alloy steel, tool steel,delrin,ABS,nylon,peek,teflon,pp,pc,pvc,G-10, PPMA,Carbon fiber,walnut,beech,OAK.

A: Normally we donot have any stock for the metal and plastic material.Because all the material is ordered according to customers’ design.

A: Sure we have a wide range for the finishing,we could provide
Tumbling,
Polish,
Electropolishing
Sand-Blasting
Brush
Anodize Type II
Hard Anodize Type III
Alodine
Passivate
Zinc Plate
Nickel electroplating
Nickel Electroless plating
Power Coating
Painting
Black Oxided
Chromate Plated
Phosphate Plated
Heat treated
Logo making( lasering printing, silk printing)

A: All your drawings is protected by confidentiality obligations.We will sign the NDA per your request.

A: Our engineers and project manager ,oversea sales have a good education, have both earned a bachelor’s degree, and are very proficient in speaking and writing.

A: In order to give the most competitive prices,we need more time to check the production process including material cost and plating cost. So normally it will cost us 24 hours.However if it is very urgent,we could quote them in 1 hour.

A: Yes, we will make the samples.
The most important thing is our sample production time is very fast, only need 5 working days.

A: FAI is the basic request for our company, we could also provide COC, Material certificate,Plating certificate.

A: We do not have the MOQ limitation, because we could make from prototypes to mass production parts. So if you order only 1 pcs, that is workable for us. We could accept the small quantity jobs. No worry, just send it to us for quote.

A: We could accept CASH,TT,Paypal,Money gram,West-Union,also you could use the credit cards to pay for what you would like to buy.we are ok.

A: After you approve the samples,we prefer to TT30% before production and TT70% before shipping, but this could be negotitated. For the long term customer ,we could apply cash on delivery.

A(1)Material inspection–Check the material surface and roughly dimension.
(2)Production first inspection–To ensure the critical dimension in mass production.
(3)Sampling inspection–Check the quality before sending to the warehouse.
(4)Pre-shipment inspection–100% inspected by QC assistants before shipment.

A: Why not. We could support your working time, even at night in China. Our production manager, project manager, sales, and QC will be there to help you make the inspection for the part. Contact us using ZOOM to check now!

A: Because our business is global, so we could ship the parts in anywhere in the world, this is not a big trouble for us.

A: In order to give the most competitive prices,we need more time to check the production process including material cost and plating cost. So normally it will cost us 24 hours.However if it is very urgent,we could quote them in 1 hour.

A: If the weight is small, such as less than 100kgs, we suggest shipping by DHL, FedEx, UPS, or TNT, this could save your shipping cost and imported tax.
If the weight is a little heavy, such as more than 200kgs, it is better to ship by sea. The shipping cost will be much cheaper.
This could be discussed later. We will give your our suggestions to help you ship the parts and make the customs clearance.

A: Sure, we could request our shipping company to help you make the customs clearance.

A: If you are a customer from the USA, it is no need to pay for tax as long as the value is less than 700$. Contact us, we will help you reduce the import tax.

EXW- Ex Works

This is the most basic shipping intercom term that a supplier can provide. The seller makes the item available to pick up at the factory and is not responsible for the product once it leaves the factory doors. The buyer is responsible for transporting it from the factory and covers all export and import clearances and insurance costs. If you are getting initial quotes from a factory for the first time, then they will almost always give you a quote for EXW unless you explicitly ask for a quote in another term. The reason factories and supplier quotes in EXW is simply because it’s the lowest price for them, and it looks good when you’re comparing quotes, and you need the lowest price.

FOB – Free On Board

FOB means that the seller ships the goods to the nearest port, and the seller is responsible for everything after that. The Seller will drop this off at the port of shipment, and the Buyer will either pick it up themselves or more commonly work with a freight forwarder to ship it for them. The seller is the one to clear the goods for export, and the buyer is responsible for the goods from the port onwards. It’s vital when getting FOB quotes to make sure that you get the port’s name that they are dropping the goods off at.
One of the big reasons this is the most popular intercom term used that the Export port is a good place to have a 3rd party inspection service inspect the goods. Further, the seller is responsible for all activities in the country of export. Simultaneously, the Buyer is responsible for all activities once the goods leave the country, making things simple. Besides, most freight forwarders will have an office at or near the port, and it’s an easy spot for them to pick up the goods on your behalf.

CIF – Cost Insurance and Freight

Effectively similar to the one above except that the buyer will require the seller to take on the risk or obtain insurance on the good until the destination port. The seller bears all costs of shipping and assumes the risk of the goods until the destination port. The seller is also responsible for clearing customs, but the buyer is responsible for paying the duty. Again this is effectively the same as CIP, except CIF is specifically for water.

DDP – Delivered Duty Paid

In these terms, this means that the seller pays for and is responsible for everything. The seller pays all costs and assumes all risks to the final destination. The buyer is only responsible for unloading the goods once they arrive at the final destination as chosen by the buyer.
We often get asked, why don’t you get every project DDP? I will say it is the easiest for the buyer, but it will not be the cheapest. The Seller is the one that picks the shipping company and will choose the one they like best and not the cheapest or most reliable. You are putting a ton of trust in the shipping company. If you want, I would suggest you get a quote for DDP from your supplier, then get a quote for FOB and a quote from a freight forwarder and compare the two’s final total price.

A: Our normal procedure is, if there is no problem with price and other matters, we would send you some samples first, if there is no problem with it too, we would start to mass process, and give QC 100%.
Of course, If there is a third party come to our company to make the inspection, we would coordinate it.
And if there is a problem with a product, We would confirm if could be repaired again first, if not, we would produce a new product again and assume the cost.

We agree to manufacture parts to the specifications of it’s customers’ prints and within tolerances per the print.

Refunds are NOT permitted on parts which have been manufactured to print as evidenced by our quality control and inspection procedures.

If in the event Worthy Hardware/ Chengli Hardware manufactures parts which do not meet the customer’s tolerances based on the prints, We shall have the opportunity to correct the parts.at no additional cost to the customer.